Frequently Asked Questions
Find answers to common questions about ordering, personalization, delivery, and exchanges.
Ordering & Payment
How can I place an order?
Browse our collections, choose your products and any customization options, then place your order at checkout.
Can I order through WhatsApp?
Yes. We can help you choose, personalize and order products on WhatsApp.
What payment methods do you accept?
Cash on Delivery and Whish are available at checkout.
Can I change my order after placing it?
Contact us as soon as possible. We may be able to make changes before preparation begins. Customized orders may be locked once processing starts.
Personalization
Can I personalize my Guzimaer products?
We offer engraving on eligible products and monogramming on selected collections.
What is the difference between engraving and monogramming?
Engraving creates a subtle finish on the surface. Monogramming gives lettering a more prominent look with selected color finishes.
Can I choose the font and personalization color?
Options vary by product and technique. Monogramming offers selected colors. The finish of an engraving depends on the material and surface.
Is personalization complimentary?
Engraving is complimentary on many eligible products. The product page shows any additional customization charge.
Delivery
Do you deliver across Lebanon?
Yes, we deliver throughout Lebanon.
How long does delivery take?
Timing depends on your location, order preparation and personalization. Contact us for an estimate. Between Beirut and Jounieh, we guarantee delivery within 24 hours of dispatch.
How can I track my order?
We send tracking information by email. If you need help, message us on WhatsApp.
Exchanges & After-Sales Support
Can I exchange an item?
Eligible items may be exchanged within seven days of receipt, subject to our exchange conditions.
Can I exchange or return a personalized product?
Once personalization begins, personalized products generally cannot be exchanged or returned for a change of mind or an ordering mistake. If your item arrives damaged, defective or personalized incorrectly by us, please contact us so we can help.
What if I receive an incorrect or damaged item?
Contact us promptly with your order details and clear photos so we can review the issue and arrange a resolution.
Who covers exchange delivery fees?
Customers cover delivery fees for eligible exchanges they request. Guzimaer covers related delivery costs if the exchange is due to our error or a defective product.