Exchanges & Returns:

• 7-Day Exchange Policy: Eligible products may be exchanged within 7 days of receipt.

• Product Condition: Items must be unused, undamaged, and returned with original packaging and accessories. Exchanges are subject to inspection and applicable consumer rights.

• Personalized Orders: Orders may be changed or cancelled before processing and personalization begin. Once personalization starts, exchanges or cancellations for customer errors or change of mind are generally not accepted, except where required by law.

• Incorrect, Defective, or Damaged Items: Contact us with your order details and photos. We will review the issue and provide an appropriate remedy under applicable law.

• Exchange Delivery Fees: Customers cover delivery charges for eligible exchanges. GUZIMAER covers these charges if the issue is our error or a product defect.

• Refunds: Change-of-mind purchases are exchange-only, subject to applicable consumer rights. Legal remedies for defective products remain available.

• Price Differences: Customers pay the difference for higher-priced replacements. Lower-price adjustments are handled by agreement and applicable law.