Exchange period: Eligible items may be exchanged within 7 days of receipt, subject to our exchange conditions.
Personalized items: Once personalization has begun, we cannot accept returns or exchanges for a change of mind or incorrect details provided when ordering.
Incorrect, damaged or defective items: Contact us promptly with your order details and clear photos so we can resolve the issue.
Delivery fees: Customers cover delivery fees for requested exchanges. Guzimaer covers related delivery costs when the issue is our mistake or a defective product.
Need assistance? Chat with us on WhatsApp: +961 76 657 872.
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Frequently Asked Questions
Can I personalize my item?
Yes. Engraving is available on eligible items, and monogramming is available on selected collections. Check the product page for the options available for your item.
Is personalization included in the price?
Engraving is included on many eligible items. Any additional personalization charge is shown on the product page.
How long does delivery take?
Timing depends on your location and how long your order takes to prepare and personalize. For deliveries between Beirut and Jounieh, our 24-hour delivery guarantee starts after dispatch. Message us for an estimate for your order.
Can I exchange or return a personalized item?
Once personalization has begun, exchanges or returns for a change of mind or an error in the details you provided are generally unavailable. If your item arrives damaged, defective, or personalized incorrectly by us, please contact us so we can help.
Why Choose Guzimaer?
From the personal touch to the packaging, every detail is considered.
| What You Get | Guzimaer | Ready-Made Gifts |
|---|---|---|
| Fast Delivery | ✓ | — |
| Secure Checkout | ✓ | — |
| Personalized with Your Name | ✓ | × |
| Premium Packaging | ✓ | — |
| Guaranteed Quality | ✓ | — |
| Engraving & Monogramming | ✓ | × |
Need Help Choosing?
Need help picking a gift or checking what can be personalized?
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